Three Day Intense Version - Leading Transformation

active learning to help you lead service transformation

Thanks for participating in the three day version of our Leading Transformation Programme - we hope you enjoyed it and are putting into practice your learning.

To help you continue your Leading Transformation journey below are our online modules that relate to the material we covered during the three days please feel free to use this material to recap or build on your learning as required.

Public services face an environment of growing complexity. It is no longer possible to achieve results alone, you must collaborate. And it is no longer possible to lead solely from your expertise and authority and give direction. The modules provide actionable insights and tools for improved results through better collaboration, understanding of human behaviour, and appreciation of complexity and systems.

You will find:

  • A set of online learning modules (video and audio) with short quizzes
  • Self-directed and peer discussion learning
  • Online forum and reference documents

Please take the time to explore the materials and share your experiences with each other. Any questions let us know.


Your Instructor


Benjamin Taylor
Benjamin Taylor

RedQuadrant founder and managing partner and an experienced adviser to board level managers and politicians across local government, with knowledge ranging from performance management to strategic policy alignment. Benjamin is widely recognised as an expert in systems thinking and is a highly-experienced large and small group facilitator and presenter with deep relevant experience. His approach is based on systems thinking to solve complex problems within organisations and their wider environment. Benjamin leads on development of our demand management and systems leadership offers. He leads on systems leadership and the first day challenge and definition of commissioning at the National Commissioning Academy and provides input to the National Commissioning Academy for Members, arranged for the LGA, and the Staffordshire Academy, focusing on systems leadership as well as commissioning. Benjamin is Visiting Lecturer in Applied Systems Thinking at Cass Business School, City University, and has been working for fifteen years in the management of local government cost reduction and service improvement, starting at the front line in Shepherd’s Bush Advice Centre and working as Adviser to Leader in Hammersmith & Fulham for six years, before working for PwC and Sector Group.



Course Curriculum


  Module one - introduction and overview
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  Module four - leading in complexity - the uses of power
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  Module five - people in systems
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  Module seven - mapping systems
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  Module nine - designing organisations
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  Module ten -getting at culture
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  Module eleven - citizen and customer insight
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  Module twelve - behavioural insight and strengths-based approaches
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  Module seventeen - prototyping
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  Module twenty - understanding people
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  Module twenty-one - managing change positively
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Get started now!